We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website.
1. Information We Collect
We may collect the following types of information:
-
Personal Information: Name, phone number, email address, shipping/billing address, etc.
-
Payment Information: Card/UPI/payment details (processed via secure payment gateways via Paytm – we do not store this information).
-
Order History: Details of purchases, preferences, and communication history.
-
Technical Information: IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We use your information to:
-
Process and fulfill your orders
-
Communicate about order status, promotions, or service updates
-
Provide installation or support services
-
Improve website functionality and customer experience
-
Comply with legal requirements and protect against fraud
3. Cookies
We use cookies and similar technologies to:
-
Remember your preferences and login details
-
Analyze site traffic and performance
-
Improve browsing experience
You can choose to disable cookies via your browser settings.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only with:
-
Delivery partners for shipping your orders
-
Payment gateways for secure transaction processing
-
Service providers for installation or support (where applicable)
-
Legal authorities when required by law
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their policies separately.
7. Your Rights
You have the right to:
-
Access and review your personal data
-
Request corrections or deletion of your information
-
Opt out of promotional communications at any time
To exercise any of these rights, please contact us at support@hegroups.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please reach out to us
